Product Information

What types of flooring products do you offer?
We specialize in a wide range of high-quality flooring solutions including:
  • Hardwood flooring (Domestic and Exotic Species)
  • Engineered hardwood (Domestic and Exotic Species)
  • Laminate flooring and Shaw Laminate collections
  • Ceramic tiles
  • Plastic flooring options
  • Area rugs, outdoor rugs, baby and kids rugs, and runners
  • Various hardwood patterns for different design preferences
Are your products suitable for high-traffic areas?
Yes! Our engineered hardwood and laminate flooring options are specifically designed to withstand high-traffic areas while maintaining their beauty and durability. We offer products from trusted brands like STAINMASTER that are built to last.
Do you offer flooring for outdoor spaces?
Absolutely! We have a dedicated collection of outdoor rugs specifically designed to withstand weather elements while enhancing your outdoor living spaces.

Shipping & Delivery

Where do you ship to?
We ship worldwide! However, due to logistical constraints, we are currently unable to deliver to Asia and some remote areas. If you’re unsure about your location, please contact our customer service team.
What shipping options do you offer?
We provide two convenient shipping methods:
  • Standard Shipping ($12.95 flat rate): Delivered via DHL or FedEx within 10-15 days after processing
  • Free Shipping: Available for orders over $50, delivered via EMS within 15-25 days after processing
All orders are processed within 1-2 business days.
How can I track my order?
Once your order ships, we’ll send you a tracking number via email. You can use this to monitor your package’s progress in real-time with our carrier partners (DHL, FedEx, or EMS).
Why does free shipping take longer?
Our free shipping option uses EMS service, which is a more economical choice that allows us to offer free shipping on orders over $50. While it takes slightly longer (15-25 days), it helps us keep costs down for our customers.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date you receive your products. Items must be in original, unused condition with all packaging intact. Please contact our customer service team to initiate a return.
What if my product arrives damaged?
We carefully inspect all products before shipping, but if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll work quickly to resolve the issue and arrange for a replacement or refund.
Do you offer exchanges?
Yes, we can facilitate exchanges for different products within 15 days of receipt. Please note that return shipping costs for exchanges are the customer’s responsibility unless the exchange is due to our error or product defect.

Payment & Account

What payment methods do you accept?
We accept all major payment options for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial data is never stored on our servers.
Do I need to create an account to place an order?
While creating an account makes future orders faster and allows you to track order history, it’s not required. You can check out as a guest if you prefer.

Product Care & Installation

Do you provide installation services?
Currently, we focus on providing high-quality flooring products directly to your doorstep. While we don’t offer installation services, our products are designed for professional installation or confident DIY installation.
How do I care for my new flooring?
Care instructions vary by product type. Generally, we recommend:
  • Regular sweeping or vacuuming (without beater bars)
  • Immediately cleaning spills
  • Using protective pads under furniture
  • Avoiding excessive moisture
Specific care instructions are included with each product.
Can I get samples before ordering?
We understand the importance of seeing and feeling flooring products. Please contact our customer service team to inquire about sample availability for specific products you’re interested in.

Still Have Questions?

Our friendly customer service team is here to help! As a family-owned business, we treat every customer like part of our family and are committed to making your experience exceptional.

Email us at: [email protected]

Business Address: 2306 Cherry Tree Drive, Jacksonville, US 32204

We typically respond within 24 hours during business days.