Privacy Policy

Last Updated: December 2024

At Carpet And Flooring Stores, your privacy and security are as important to us as the quality of our flooring products. As a family-owned business serving customers worldwide, we are committed to protecting your personal information with the same care and attention to detail that we put into selecting our domestic hardwood species, exotic engineered flooring, and beautiful area rugs.

1. Information We Collect

To provide you with the best flooring shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, phone number, shipping address
• Payment Information: Credit card details (processed securely through our payment gateways), PayPal account information
• Browsing Information: Products viewed, pages visited, menu selections (such as ARB265W, ARB775W, Hardwood Patterns, etc.)
• Order Information: Purchase history, product preferences, shipping details
• Communication Data: Customer service inquiries sent to [email protected]

2. How We Use Your Information

We use your information to enhance your flooring shopping experience:

• Process your orders for domestic species, exotic species, laminate, and other flooring products
• Provide secure payment processing through our certified payment gateways
• Offer personalized product recommendations based on your browsing history
• Send order confirmations and shipping updates (including free EMS shipping for orders over $50)
• Respond to your inquiries about our products and services
• Improve our website and product offerings based on customer preferences

3. Data Sharing and Disclosure

We treat your information with the confidentiality it deserves:

• Payment Processors: We share necessary payment information with secure, certified payment gateways to process your transactions
• Shipping Partners: We provide shipping addresses to our delivery partners to fulfill your orders worldwide (excluding Asia and some remote areas)
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, just like the quality of our STAINMASTER certified products:

• We employ industry-standard encryption and security measures
• Your payment information is never stored on our servers
• All transactions are processed through secure, certified payment gateways
• We maintain appropriate technical and organizational measures to protect your data
• Data is stored only as long as necessary to fulfill the purposes outlined in this policy

5. Your Rights and Choices

You have control over your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can update or correct your information through your account or by contacting us
• Deletion: You may request deletion of your personal information, subject to legal requirements
• Marketing Communications: You can opt-out of marketing emails at any time
• Payment Preferences: You can choose between credit card or PayPal payment methods

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality and secure payment processing
• Analytics Cookies: Help us understand how customers navigate our site and which products (like engineered exotic species or baby and kids rugs) are most popular
• Preference Cookies: Remember your settings and preferences for future visits
• Advertising Cookies: Show you relevant flooring products and promotions

You can control cookie settings through your browser, though this may affect your shopping experience.

7. International Data Transfers

As we serve customers worldwide (excluding Asia and some remote areas), your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data during these transfers.

8. Children’s Privacy

While we offer baby and kids rugs, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes and update the “Last Updated” date at the top of this policy.

10. Contact Us

As a family-owned business, we value the trust you place in us when you shop for your flooring needs. We are committed to protecting your privacy with the same dedication we bring to helping you find the perfect flooring solutions for your home or business.