Term and Conditions

Welcome to Carpet And Flooring Stores

Thank you for choosing Carpet And Flooring Stores for your home improvement needs. As a family-owned business, we’re committed to providing high-quality flooring solutions and exceptional customer service. These Terms and Conditions outline the rules and guidelines for using our website and purchasing our products.

1. Acceptance of Terms

By accessing and using flooringproductsco.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. User Responsibilities

Account Registration

• Provide accurate and complete information when creating an account
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Ensure you are of legal age to form binding contracts

Prohibited Activities

• Do not use our website for any illegal or unauthorized purpose
• Do not attempt to gain unauthorized access to our systems
• Do not interfere with the proper functioning of the website
• Do not use automated systems to extract data from our site
• Do not submit false or misleading information

3. Products and Services

Product Categories

We specialize in premium flooring solutions including:

• Hardwood Flooring: Domestic Species, Exotic Species, Engineered Domestic Species, Engineered Exotic Species
• Area Rugs & Runners: Living Room, Outdoor, Baby and Kids collections
• Specialty Flooring: Ceramic, Laminate, Plastic Flooring, Shaw Laminate
• Pattern Collections: Hardwood Patterns and specialized designs

Product Information

• We strive to provide accurate product descriptions and images
• Actual colors may vary due to monitor settings and lighting conditions
• Product availability is subject to change
• We reserve the right to modify or discontinue products without notice

4. Ordering and Payment

Order Process

• Orders are processed within 1-2 business days after payment confirmation
• You will receive order confirmation and tracking information via email
• We reserve the right to cancel orders for suspected fraud or pricing errors

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Taxes

• All prices are listed in US dollars
• Prices are subject to change without notice
• Applicable taxes will be calculated during checkout
• Shipping costs are additional unless qualifying for free shipping

5. Shipping and Delivery

Shipping Options

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
• Free Shipping: Available for orders $50+ via EMS (15-25 business days)

Delivery Areas

• We ship worldwide, excluding some Asian countries and remote areas
• Contact us to confirm delivery availability to your location
• Delivery times are estimates and not guaranteed

Risk of Loss

All items purchased from our store are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

6. Returns and Exchanges

Return Eligibility

• 15-day return window from receipt of order
• Items must be in original, unused condition
• Original packaging and tags must be intact
• Items must not be installed, cut, or modified

Non-Returnable Items

• Ceramic Flooring
• Plastic Flooring (custom orders)
• Installed, cut, or modified products
• Clearance or final sale items

Return Process

1. Contact us within 15 days at [email protected]
2. Receive RMA number and instructions
3. Package item securely in original packaging
4. Ship to provided address using trackable service
5. Receive refund or exchange within 5 business days of inspection

7. Intellectual Property

Copyright

All content on this website, including text, graphics, logos, images, and software, is the property of Carpet And Flooring Stores and protected by international copyright laws.

Trademarks

“Carpet And Flooring Stores,” our logo, and related marks are trademarks of our company. You may not use these marks without our prior written permission.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of this website. This license does not include any resale or commercial use of the site or its contents.

8. Limitation of Liability

General Limitations

Carpet And Flooring Stores shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our services
• Any unauthorized access to or alteration of your transmissions
• Any content or conduct of any third party on the service
• Any other matter relating to the service

Maximum Liability

Our total cumulative liability to you for all claims arising from or related to these terms or your use of our services shall not exceed the amount you paid to us in the six months preceding the event giving rise to the claim.

Product Installation

We are not responsible for improper installation of our products. Customers are responsible for ensuring proper installation by qualified professionals and following manufacturer guidelines.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your data.

• We collect only necessary information to process your orders
• We implement security measures to protect your data
• We do not sell your personal information to third parties
• You may opt-out of marketing communications at any time

10. Governing Law and Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms or your use of our services shall be resolved through good-faith negotiations. If unable to resolve, disputes shall be submitted to binding arbitration in Jacksonville, Florida.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

12. Contact Information

As a family-owned business, we value your trust and are committed to ensuring your complete satisfaction. Thank you for choosing Carpet And Flooring Stores for your flooring needs.